Member support
Choose an option below. We'll do our best to direct you to a solution.
Member Online & app
Forgot your login details, find your member number and troubleshooting tips.
Withdraw my super
Early access to your super, when and how to withdraw your super.
Update my details
Change your address, email, mobile number, name, date of birth, gender or beneficiary details.
Insurance and my super
Learn more about insurance at Australian Retirement Trust.
Contributions
Learn about making additional contributions to your super.
Beneficiaries
Who will inherit your super and insurance benefits? What you need to know.
ATO and super
Find out about accessing your super early.
Financial advice
Learn more about our advice options.
Transfer super
Having your super in one account could simplify your fees.
Annual statements
Generally, members will be start to receive their Annual statement from early September through to late November.
How can we help?
Get more information, make changes to your account online, or live chat with us.
Getting further support
Call 13 11 848:00am–7:30pm AEDT Monday to Friday
When overseas: +61 7 3516 1009