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Member support

Choose an option below. We'll do our best to direct you to a solution.

Member Online & app

Forgot your login details, find your member number and troubleshooting tips.

Withdraw my super

Early access to your super, when and how to withdraw your super.

Update my details

Change you address, email, mobile number, name, date of birth, gender or beneficiary details.

Insurance and my super

Learn more about insurance at Australian Retirement Trust.


Learn about making additional contributions to your super.


Who will inherit your super and insurance benefits? What you need to know.

ATO and super

Find out about accessing your super early.

Financial advice

Learn more about our advice options.

Transfer super

Having your super in one account could mean fewer fees.

Annual statements

Generally, members will be start to receive their Annual statement from early September through to late November.

Getting further support

chat  Chat to us

Start a chat session with a dedicated chat agent.

8.00am - 6.30pm (AEST) Monday to Friday

  Call 13 11 84

8.00am - 6.30pm (AEST) Monday to Friday
When overseas: +61 (07) 3333 7400

  Overseas and outside business hours enquiry