We're here to help

We understand that losing a loved one can be one of the most difficult times in your life. And we know you probably have a lot to sort out. We're here to make applying for their death benefit as straightforward as possible.

What's a death benefit?

A death benefit is made up of a person's superannuation account balance, and any insurance cover they may have had at the time of death. It must be paid out by the super fund.

You might be eligible to claim a death claim if you're considered a 'dependant' of the person who died.

Helpful links

Death benefit claim steps

Contact us

Documents and forms

Claim assessment

Claim outcome

Payment


Contact us

Let us know you want to claim a death benefit from an ART member so can start the death claim process. There are 2 ways to do this.

Submit the online form

If you want to begin the process online, simply fill out and submit the form on this page. 

Complete the form

Let us know by phone

If you'd prefer to talk to one of our caring staff members, you can call us instead.

Call us on 13 11 84

Prepare your documents

You’ll be assigned a dedicated case manager who will guide you through the process of making a death claim. If you've submitted the form online, you'll get a response in 1-2 business days.

We'll also send you a claims pack. Please take some time to carefully read this and complete all the documents required. If you need help filling out your forms, contact us for help. 

What you’ll need to provide:

You need to give us a certified copy of the death certificate of the deceased member.

And in most cases, a certified copy of their identity as well. This can include:

  • Drivers licence
  • Passport
  • Proof of age card
  • Birth certificate.

Processing your claim

Once you've provided all the forms and documents we need, we'll begin processing the claim. There are a few steps in this process, but your claims manager will let you know how your claim is progressing and if we need any additional documents.

If the deceased member had insurance cover when they died, we'll also submit an insurance claim to the insurer for assessment.

For more information about the claims process, download our guide.

Death Insurance Claims Guide

FAQs about death claims

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Are you a First Nations person?

Please let your case manager know if you're an Aboriginal or Torres Strait Islander person, so we can better support you through the claims process. We offer language assistance and have different ways you can prove your identity if you don't have ID, such as getting a statement from a community elder. 

Need to talk to someone?

If you have any questions about the death claim process, call us and we can support you through it.

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Fund name: Australian Retirement Trust 
Account type: Super Savings 
ABN: 60 905 115 063 
USI: 60 905 115 063 003

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Acknowledgement of Country
We want to respectfully acknowledge the Traditional Owners and Custodians of these lands, seas, and waters throughout Australia. We pay our respects to Elders both past and present. We acknowledge the history, the resilience and the continual contributions of Aboriginal and Torres Strait Islander peoples of their Country.

The information on this website contains general information only. It doesn’t consider your personal objectives, financial situation, or needs. Before making any decisions about ART, you should read the relevant Product Disclosure Statement (PDS) and Target Market Determinations (TMD) to consider whether the product is right for you.