What is a Death claim?When you submit a Death claim, you are requesting the Death benefit of the Australian Retirement Trust member who passed away. A member’s Death benefit includes their superannuation account balance. Where the member who passed away had active Death Insurance cover at the time of their passing, the Death Insurance cover also forms part of their Death benefit.
How to make a Death claim?
If you believe you may be eligible to claim as a beneficiary of a deceased Australian Retirement Trust member, there are three steps that you need to complete to submit a Death claim.
1. Contact us on 13 11 84
We're here to help at no cost to you. So start by contacting us. One of our experienced Claims Representatives will guide you through the process of making a Death claim.
The Claims Representative will:
- confirm the details of the Australian Retirement Trust member who has passed away, including their member number, date of birth and date of death,
- explain the information you need to provide for the claim to be assessed, and
- provide any claim forms (known as a ‘claims pack’) that you need to complete
2. Provide necessary information
There is some necessary information that we require. This includes completed Death claim forms as well as:A certified copy of proof of age of the deceased member such as:
- Drivers licence,
- Proof of age card, or
- Birth certificate.
- Death certificate,
- Coroner’s report,
- Autopsy report,
- Birth certificate.
- A medical certificate of death, completed by a registered medical practitioner.
3. Provide notification
Once you have obtained the necessary information and completed the Death claim forms, return these to Australian Retirement Trust. This is your notification to us of the member’s death so we can assess the Death claim.
At a time when you have lost a loved one, we recognise that these steps may be emotional and daunting. Our Claims Representatives are here to help you and answer any questions you may have at any step.
What happens next?
Once our Claims Representatives receive formal notification of death they will switch the deceased member’s investment options into Australian Retirement Trust’s Super Savings Cash investment option1. (This will normally occur within five business days of formal notification.)
The Australian Retirement Trust Trustee and our Insurer will assess the claim based on the Death claim forms. You can find more information about the claims pack and the Death claim assessment process, including frequently asked questions, in the Super Savings Insurance Claims guide - Death.
1Australian Retirement Trust's Super Savings Cash investment option is a relatively stable investment option subject to small fluctuations in returns.