Striving to Serve
Our members are at the heart of everything we do. We make understanding super easy and look for ways to help. We genuinely care for every member in every interaction, but not at the expense of our collective membership. We have an unwavering focus on our members’ lifelong needs. We listen to and work with our partners to respond to our members’ needs. At the end of the day, we strive for the best collective outcome for all.
Stepping Out, Stepping Forward
We’re in the business of being an enduring force for good. We proudly shape the superannuation sector and to achieve this we step out and step forward to actively participate and engage in the community as a respected voice. We do this while honouring our history, legacy and fiduciary commitments to all our stakeholders, including the community. We know we need the trust of Australians with whom our futures are entwined.
Seek Brave, New Ways
We proactively seek better, simpler ways to deliver exceptional outcomes - be they outstanding investment returns, products, services, retirement solutions, or financial advice for our members. We’re commercial, evidence-led and move efficiently to improve and innovate, getting evermore sustainable. Organisations seek us out to be their Partner of Choice. To achieve these outcomes, we need to be constantly curious and confident.
We’re in this together - we connect, respect, listen and constructively challenge because we genuinely appreciate each other. We are thoughtful and can confidently speak out. We are inclusive by making diverse voices heard and through respectful listening, we make better decisions. We each take accountability for the part that we play. We're better together.
Spirited and Caring
Our care for each other creates positivity and resilience within each and everyone of us. This allows us to turn challenges into opportunities. Whilst we are optimistic, we are also realistic, aware, authentic and humble. This builds strong levels of trust, transparency and goodwill amongst us. We care for each other; we all matter.