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How do I view my client’s transaction history in Adviser Online?
Why can I see transfers in and transfers out of the same amount?
How do I view my client’s Investments in Adviser Online?
How do I access bulk client reporting?
How do I view my client’s transaction history in Adviser Online?
Adviser Online allows you to view transaction history for a client who has an account in our Super Savings product offering, and where you have established an authority in our system.
1. Log into Adviser Online
2. Click on Reports and search for the relevant member
3. Search for the client and their details will be presented.
4. Select the account and financial year or date range and a transaction summary for the selected financial year or date range will be presented.
4b. Below the summary, a list of transactions is presented.
You can choose to further filter transactions by transaction type. You can also choose to download transactions into a Microsoft excel spreadsheet.
Why can I see transfers in and transfers out of the same amount?
Any member may have multiple employer occurrences (each time they change employer, a new ‘occurrence’ is created in our system). The business rules applied to the Super Savings product offering define the default or ‘best occurrence’ as the first employer the member was set up with. The ‘best occurrence’ has no material effect on the contribution. It’s simply a consolidation of all contributions into one occurrence – the ‘best occurrence’.
The transparency that Adviser Online brings means you can see activity on your client's account, including employer contributions. These show the contribution less the tax, plus or minus investment earnings transferred from one employer occurrence to the ‘best’ occurrence for the member. It’s an automated consolidation activity, affecting only those members with more than one contribution source.
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What are the ‘Investment Fees and Costs’, ‘Transaction Costs’ and ‘Costs met from reserve’ I can see on my client's transaction history?
Investment fees and costs:
Investment fees are charged by the underlying investment manager with whom Australian Retirement Trust have a mandate/agreement to manage funds. Australian Retirement Trust estimates investment fees to match expected investment fees for the year ahead. These investment fees are estimated based on recent experience and our current long-term expectations for ongoing investment fees. These fees are not deducted directly from a member’s account, instead they are deducted from investment returns prior to the calculation of daily unit prices. Investment costs are incurred by the underlying investment managers as part of managing investments, in addition to investment fees. These costs are not paid by Australian Retirement Trust, but rather are incurred indirectly by our managers and as such are included in the net investment returns.
Transaction costs:
Transaction costs are incurred by the underlying investment manager as part of managing investments, in addition to investment fees and costs. For example, if a member’s funds are invested in real property, a transactional cost could be stamp duty for the purchase of that property. These costs are not paid by Australian Retirement Trust, but rather are incurred indirectly by our managers and as such are included in the net investment returns.
Costs met from reserves:
Australian Retirement Trust maintains a general reserve for the benefit of our members. The general reserve is maintained in order to assist meeting the operating expenses of Australian Retirement Trust as well as assisting with the management of operational risks. Fees deducted from members for the administration of their account are held within the general reserve and the ‘Costs met from reserves’ item represents the administration and operating expenses in excess of the administration fees collected from members within the financial year expressed on a per member basis. A dollar amount for ‘Costs met from reserves’ will only show where the administration and operating expenses exceeded the administration fees collected. The dollar amount in the ‘Costs from reserves’ item is not shown as a transaction on this statement as it has not been deducted from your account, nor reduced the return on your investment.
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How do I view my client’s Investments in Adviser Online?
Adviser Online allows you to view investments and investment switch history for a client who has an account in our Super Savings product offering, and where you have established an authority in our system. By accessing an investment report on Adviser Online, you will be able to source client information about investment unit prices, units held, and asset allocation. You can also access historic investment switches for more accurate record keeping.
1. Log into Adviser Online
2. Click on Reports and search for the relevant member
Select Investments under the Reports tab to view investment options for different member accounts. You can select a member’s Income account or Accumulation account to view the Asset Mix as well as review Investment Switch History. For Income Accounts, you can also view the Drawdown Strategy.
How do I access bulk client reporting?
Adviser Online allows you to view a single report that provides you with an overview of key account and product information for all your clients who have an account in our Super Savings product offering. The report allows you to filter which clients you have in particular products and investment options, advice fees paid and monthly advice fees to be paid, and more.
Please note this data will be available within 7 business days from the start of the month and will be available for 120 days from the date published.
1. Log into Adviser Online.
2. Select Reports.
3. Select Bulk Client Reports.
4. Select the link on the right-hand side that is aligned to the latest Monthly Client Summary report.
5. Another table will appear below. Select the hyperlink in this table to download the report as an excel spreadsheet.
6. There are four worksheets with members’ information:
- The Advice Fees worksheet includes details of the advice fees paid within the reportable period.
- The Balance, Transactions worksheets include the balance and details of transactions during the reportable period.
- The Investment Options worksheet outlines a detailed breakdown of investment holdings by units, price, and market value during the reportable period.
- The Insurance Policies worksheet details the type, level, and cost of cover for each account.