Q: Who can use the ART superannuation app?

If you’re an Australian Retirement Trust member with online access and you don't have a Lifetime Pension, you can use the app. Everyone who joins online gets online access straight away. What if I don't have online access? Register for online access to your account. It's easy and should only take a few minutes.

Question 1

Will the Australian Retirement Trust app work on my phone?

Accepted Answer

Yes, it works on most phones and tablets. Our mobile app is designed to work with Apple iOS (e.g. iPhone, iPad) and Android operating systems (e.g. Samsung Galaxy or Google Pixel). Keep your phone or device updated to make sure our app downloads and works smoothly.

Question 2

Is the Australian Retirement Trust app secure?

Accepted Answer

Yes, our mobile app has high level security features to protect your super account and member details. We&rsquo;re serious about keeping your super safe and have security in place to help protect your account. Contact us if you have any concerns.

Question 3

How do I enable Face ID, Touch ID and/or PIN access?

Accepted Answer

Log in using your Australian Retirement Trust online account login details. Once you have logged in, go to Profile > Settings. Under PIN settings tap Enable PIN, Enable Face ID sign in and/or Enable Touch ID.

Question 4

Trying to log in to the Sunsuper app?

Accepted Answer

The Sunsuper app is now the Australian Retirement Trust app, because we merged with QSuper in 2022. Your login details for Australian Retirement Trust Member Online and the Australian Retirement Trust mobile app are the same as your Sunsuper account. Sunsuper rewards are also now Australian Retirement Trust Rewards, and you can find them all in the app.

Question 5

How do I log in? I've forgotten my password or PIN for the app.

Accepted Answer

If you can't remember your ART super login details, we can get you back online. We just need to run a quick check first. Never logged in before? You'll need to register for online access first. Then use your online account login details for the app.

Question 6

Who can use the ART superannuation app?

Accepted Answer

If you&rsquo;re an Australian Retirement Trust member with online access and you don't have a Lifetime Pension, you can use the app. Everyone who joins online gets online access straight away. What if I don't have online access? Register for online access to your account. It's easy and should only take a few minutes.

Question 7

Can I check my QSuper account in the Australian Retirement Trust app?

Accepted Answer

This app is for your Super Savings accounts only. If you have a QSuper account, you will need to use the QSuper app.

Question 8

Can I see a quick balance of my account?

Accepted Answer

Yes, if you have one account with us you can see your last account balance and membership details without having to log in. To do this, select Profile > Settings > Enable quick balance. Once enabled, the 'Show quick balance&rsquo; option will appear each time you access the app.

Question 9

How do I give my employer my new superannuation details?

Accepted Answer

Our app makes it easy to email your account details to your new employer. Go to More > Changing jobs and get a pre-filled form emailed straight to yourself or your new employer.

Question 10

Can I make a superannuation payment in the Australian Retirement Trust app?

Accepted Answer

Yes, if you're a member with us, you can add money to your Super Savings account in our app. Click on More > Manage your super > Add to your super. If you're an employer who needs to pay super, you'll want the Australian Retirement Trust Clearing House instead.

Question 11

Can I update my details via the mobile app?

Accepted Answer

Yes, you can check and update your contact details in our app. You can also verify your mobile and email address. Just go to Profile > Contact details. But you&rsquo;ll need to log into Member Online to change your last name.

Question 12

Can I use the app to consolidate my super?

Accepted Answer

Yes, you can combine your super in our app. Go to More > Manage your super > Consolidating your super. We&rsquo;ll first ask you to confirm your identity. Then we'll step you through the process.

Question 13

Can I change the way my super's invested in our app?

Accepted Answer

You can switch your investment options easily in our app. Go to More > Your account > Manage investments and tap on &lsquo;Change investments&rsquo; to get started.

Question 14

Can I make changes to my insurance through the app?

Accepted Answer

You can check your level of cover but you can't make changes to your insurance using our mobile app. To apply to increase, reduce or cancel your insurance cover any time, log in to Member Online or contact us on 13 11 84.

Question 15

Can I get my annual statement on the ART app?

Accepted Answer

Yes, you can read your annual statements and letters from us on our app. Go to More > Your account > Statements and letters.

Question 16

Can I make withdrawals or change my regular income payments on the app?

Accepted Answer

Not at this time. But you can keep an eye on your balance and transaction history. To make withdrawals or change your income payments any time, log in to Member Online.

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